Due to the current surge in COVID-19, along with moving into cold and flu season, we have made the difficult decision to return to curbside-only appointments. This will go into effect on Tuesday, December 1, 2020, and we anticipate following these protocols through the end of the year.
We have been very fortunate to be able to remain open and healthy despite COVID, and feel that returning to curbside-only is the best option.
We ask that clients call our office when arriving at our facility for appointments. When the doctor is ready to see your pet, a staff member will contact you via cell phone and instruct you to place your pet in the vestibule at the entrance of the facility. You must wear a mask in the vestibule. Please make sure that your pet is leashed or in a carrier. You will be instructed to attach our leash to your pet in addition to leaving yours attached. Then step out of the vestibule and close the door. A staff member will take your pet to an exam room, where the doctor will examine your pet and contact you to discuss examination findings, a treatment plan, and medication (if necessary). A staff member will then process payment for your pet’s visit. You will then receive instruction for where to retrieve your pet from, along with medications, your invoice and receipt.
If you are picking up medication or food for your pet, please call our office when arriving at our facility. A staff member will process payment for your item(s) and then place the item(s) along with your invoice and receipt at the exit door for you to pick up. This is the protocol we have used since March and it has worked well.
We appreciate your patience and compliance as we continue to provide services to you and your pets, while keeping our staff, families, and clients safe.
Please contact our office at (717) 354-8095 with any questions or concerns, or to discuss accommodations to accompany your pet if euthanasia is needed.
Pennsylvania's secretary of health has signed an order making masks MANDATORY in all public spaces in the state.
Obtaining services from the healthcare sector in settings including, but not limited to, a hospital, pharmacy, medical clinic, laboratory, physician or dental office, VETERINARY CLINIC, or blood bank.
PLEASE KEEP YOUR MASK ON WHEN DROPPING OFF YOUR PET.
EMERGENCY VETERINARY HOSPITALS IN OUR AREA:
Pet Emergency Treatment Services (717)295-7387 - Lancaster, PA
Berks Animal Emergency Center (610)775-7535- Shillington ,PA
Hope Veterinary Specialists (610)-296-2099 - Malvern, PA
PLEASE REFRAIN FROM VISITING OUR FACILITY IF YOU ARE SICK.